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Opportunity Details

Order Taking Specialist

Posted: 2017-09-11
Location:
Czech Republic, Prague
About the role:
At the heart of our dynamic global growth is a simple belief: nothing should come between incredibly talented people and an accelerated career.
That’s why we dream big. 

Why we look to the future, not the past. Why we value talent over title. And why we hire people that can be better than ourselves.

At AB InBev you’ll join a driven team that shares your desire to grow, your courage to challenge and commitment to act. In return, we’ll reward your achievements.

The opportunity is here. Make it yours!


Purpose of the Job

Creates orders in online forecasting & stock tool VMI (Vendor Managed Inventory). Follow up on stocks, promotions, empties and reports. Analyze and handle complaints from AB Inbev country organizations according to the order process definitions to ensure deliveries to customers according to agreed SLAs.

Business environment

Main characteristics:
  • Analytical, able to communicate based upon forecasts in the tool
  • Work in a quick changing environment
  • Intensive use of different (several) SAP order systems and other home made systems
  • Intensive use of different tools to receive orders: VMI tool, EDI Station

Key dimensions:
  • KPIs: operational KPI defined for the process
  • Targets: personal targets, internal or external client satisfaction, department budget

Key contacts: (internal – external)
  • Customers (exceptionally)
  • CSC Agents
  • Local Back Office Employees
  • BSC Employees
Accountabilities
  • Create orders for customers or AB Inbev country organizations in VMI, based on stock and suggested forecasts.
  • Follow up on fax, mail, EDI and tickets (Cockpit system). For returns the order taker can receive instructions from the CSC Agent to enter the order in the system. Be in contact with front office CSC and logistics for issues. Exceptional customer contact upon logistical issues.
  • Release orders in SAP and other systems according to the systems in use in the countries in scope for CSC.
  • Book slots at customer side in the customer slot booking tool.
  • Follow up on promo orders.
  • Follow up on empties status at customer side and communicate with transport planning team.
  • Verify completeness, availability of product, verify if there are specific logistic rules. The order taker must also take into account the specifications of the Customer master data. In case of a credit check and missing pricing conditions the OTC and Master data departments have to be contacted.       
  • Create new SKUs and groups in VMI. Adjust forecast models and min-max levels.
  • Download reports from VMI and communicate with business to review upon sales etc.
  • Monitor and solve IDOCs and other system failures that don’t require interaction with customers.
  • Archive documentation received from customers
  • Regular follow-up of tickets assigned to OT team.
  • Analyze and handle all incoming complaints related to Order Treatment, doing the interface with the Logistics team (Transport Planner and Inventory Management) and provide the corrective actions to customers.
  • Performs all tasks linked with Quota management.
About the candidate:
Education
  • University Degree

Experience
  • Experience in VMI would be an advantage
  • Experience in working in an ERP environment preferred
  • Experience with SAP order module preferred
  • Experience on complain management
  • Experience on order taking activities would be an advantage
  • Experience on logistics activities would be an advantage

Behavioral Competencies
  • Work in a multi-cultural environment
  • Highly customer oriented mindset
  • Responsibility and reliability
  • Basic business sense
  • Good analytical and problem solving skills
  • Highly results focused
  • Ability  to communicate effectively both orally and in writing
  • Ability to generate team cooperation
  • Ability to be flexible with position duties and scope of work
  • Ability to work on own initiative and prioritize workload effectively

Technical Competencies
  • Knowledge of SAP or other ERP applications
  • Computer skills (Outlook, Word, Excel, PowerPoint, etc)
  • VMI or other stock management system knowledge (preferential, but not obliged)
Language skills
  • Speaks language of country of customers: spoken, reading and writing (French and/or Dutch for Belgium)
  • Intermediate level of English (spoken, reading and writing)
About the Company
 
We are AB InBev. Committed to driving growth that leads to better living for more people, in more places. Through brands and experiences that bring people together. Through our dedication to brewing the best beer with the best ingredients. And through our commitment to helping farmers, retailers, entrepreneurs and communities grow. We are building a company to last. Not just for a decade, but for the next 100 years. Through our brands and our investment in communities, we will bring more people together, making our company an integral part of our consumers’ lives for generations to come.

Our brewing heritage dates back more than 600 years, spanning continents and generations. From our European roots at the Den Hoorn brewery in Leuven, Belgium; to the pioneering spirit of the Anheuser & Co brewery in St. Louis, US;  and  the creation of the Castle Brewery in South Africa during the Johannesburg gold rush. Now, with operations in over 50 countries, and our brands sold in over 100, we are truly a world leader, and our diverse portfolio of well over 400 beer brands includes global brands Budweiser®, Corona® and Stella Artois®.