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Opportunity Details

Senior Order Taking Specialist

Posted: 2017-10-09
Czech Republic, Prague
About the role:

At the heart of our dynamic global growth is a simple belief: nothing should come between incredibly talented people and an accelerated career.
That’s why we dream big. Why we look to the future, not the past. Why we value talent over title. And why we hire people that can be better than ourselves.
At AB InBev you’ll join a driven team that shares your desire to grow, your courage to challenge and commitment to act. In return, we’ll reward your achievements.

The opportunity is here. Make it yours!

UKI Senior Order Taking Specialist

Purpose of the Job

Treats incoming orders from AB InBev country organizations & Customers according to the order process definitions to ensure deliveries and invoicing to customer according to agreed SLA,s

Business environment

Main characteristics:
  • Work in a quick changing environment
  • Intensive use of different (several) SAP order systems and other home made systems
  • Intensive use of different tools to receive orders: EDI Station, Fax server, mail server
Key dimensions: 
  • KPIs: operational KPI defined for the process
  • Targets: personal targets, internal or external client satisfaction, department budget
  • Support BU target achievement
  • Respect of SLA’s 
Key contacts: (internal – external)
  • Customers (exceptionally)
  • CSC Agents
  • Local Back Office Employees
  • BSC Employees
  • Field Sales & Key Account Management Off Trade
  • Capture all incoming orders from customers or AB InBev country organizations by fax, mail, EDI,. For returns the order taker can receive instructions from the CSC Agent to enter the order in the system.
  • Enter orders in and other systems according to the systems in use in the countries in scope for CSC
  • Verify completeness, availability of product, customer credit, (and pricing), verify if there are specific logistic rules. The order taker must also take into account the specifications of the Customer master data.
  • Monitor and solve (ERP, IDoc, ECP etc.), Basware and other system failures that don’t require interaction with customers.
  • Archive documentation received from customers
  • Act as expert within the team
  • Expected to take up coaching and coordination within the team
  • Serve as potential back-up for the Team Lead
  • Act as an owner and SPOC for regression testing within the team in case of new system/process implementation
  • Full responsibility for part time OT Officers (operational 121s, feedback etc.)

About the candidate:
Qualifications and Technical competencies required

  • High school
  • Experience in working in an ERP environment preferred
  • Experience with SAP order module preferred
Behavioral Competencies 
  • Good communication skills
  • Work in a multi-cultural environment 
  • Highly customer & service oriented mindset
  • Responsibility and reliability
  • Basic business sense
  • Good analytical and problem solving skills
  • Highly results focused
  • Ability to generate team cooperation
  • Ability to be flexible with position duties and scope of work
  • Ability to work on own initiative and prioritize workload effectively
  • High level of accuracy
  • Hands-on mentality & pro-active attitude
Technical Competencies : 
  • Knowledge of SAP or other ERP applications 
  • Computer skills (Outlook, Word, Excel, PowerPoint, etc)
Language skills 
  • Fluent in English (spoken, reading and writing) 
About the Company

We are AB InBev.   Committed to driving growth that leads to better living for more people, in more places.  Through brands and experiences that bring people together.  Through our dedication to brewing the best beer with the best ingredients.  And through our commitment to helping farmers, retailers, entrepreneurs and communities grow.   We are building a company to last. Not just for a decade, but for the next 100 years. Through our brands and our investment in communities, we will bring more people together, making our company an integral part of our consumers’ lives for generations to come.
Our brewing heritage dates back more than 600 years, spanning continents and generations. From our European roots at the Den Hoorn brewery in Leuven, Belgium; to the pioneering spirit of the Anheuser & Co brewery in St. Louis, US;  and  the creation of the Castle Brewery in South Africa during the Johannesburg gold rush. Now, with operations in over 50 countries, and our brands sold in over 100, we are truly a world leader, and our diverse portfolio of well over 400 beer brands includes global brands Budweiser®, Corona® and Stella Artois®.