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Opportunity Details

Learning & Development Coordinator - BEX

Posted: 2017-12-17
United Kingdom, Luton, Porter T
About the role:
At the heart of our dynamic global growth is a simple belief: nothing should come between incredibly talented people and an accelerated career.
That’s why we dream big. Why we look to the future, not the past. Why we value talent over title. And why we hire people that can be better than ourselves.
At AB InBev you’ll join a driven team that shares your desire to grow, your courage to challenge and commitment to act. In return, we’ll reward your achievements.

The opportunity is here. Make it yours!

Learning & Development Coordinator 


Responsible for supporting the delivery of a customer driven Learning & Development service, providing day to day support to the hospitality and retail outlets  and key stakeholders across Brand Experience.
Ensuring the management of the Learning & Development  function contributes towards successful achievement of organisational goals.

Main Duties

  • Co-ordinate delivery and attendance of training workshops
  • Facilitate, co-facilitate and support delivery of training workshops, on a range of subjects, and other Learning & Development initiatives
  • To prepare and update materials for other facilitators
  • Manages the delivery and maintains and improves the Onboarding Programme across the different sites.
  • Complete post training evaluation on training delivered in the business and highlights findings.
  • To send out invitations, pre-course and post-course work where required.
  • To book internal and external training space and ensure set-up is as required

Training the Trainers
  • Implement the Train the trainer process to ensure that the effectiveness of training and trainers are monitored.
  • Regularly meet, coach, support and motivate trainers to ensure they are supported in meeting the on-the-job training requirements of their hospitality or retail sites.
  • Works with trainers to ensure each hospitality or retail site has a robust and effective hospitality or retail site orientation.
  • Encourages the sharing of training material with other hospitality or retail site trainers and paying close attention to the delivery of SOP training and hospitality or retail site induction training.  

Promotion of Learning & Development and communication
  • Communicate information about training events in a timely and professional manner to ensure the business is kept up to date about training and development activities.
  • To issue a yearly and monthly training schedule/calendar and send out reminders
  • Acts as a Learning & Development ambassador by being first point of call for enquiries and Builds effective relationships with colleagues and hospitality or retail sites.

  • Raise Purchase request; update Training Budget and spend tracker
  • Reviews Probationary Reviews and Appraisal completion levels, encouraging improvements and escalating issues where necessary.

  • Responsible for all  Learning & Development Admin tasks
  • To maintain an efficient and systematic administration of all training related matters ensuring records are updated and current to maximize attendance of courses Record training evaluation sheets and highlight trends, areas of success or concern.
  • Manages the Learning & Development systems and enquiries relating to them. Including maintaining Flow and Axonify  actioning all necessary requests.
  • Coordinate and book internal/ external training. This includes supporting with Compliance & H&S training coordination (e.g. Food Safety; support of Fire Training & First Aid)
  • Manage and maintain any associated training equipment/ material
  • To attend meetings as required and performs other duties that management may require from time to time within reason.
  • Support annual Training Needs Analysis by interviewing retail and hospitality site management team
  • Support delivery of new Brand Experience initiatives/ projects
  • Promotes new Brand Experience Learning & Development initiatives and policies

  • Manages and promotes the Cross- Training process and celebrates completion
  • When required, supports the People team to deliver hospitality or retail site initiatives e.g. Engagement Survey, Annual Appraisals and team engagement events
  • Keeps up-to-date with hospitality and T&D trends. Sharing insights appropriately with stakeholders.
  • Concurrently identifies and highlights development needs through proactive engagement with the business and quality measurement tools.
  • To assist with development of new Learning & Development initiatives where required.
  • To support the people business partner with adhoc employment relations and people support.
Key contacts: (internal-external)
-Head of People Europe
-People Business Partner
-Head of Brand Experience, Europe
-Operations Manager, BEX
-Hospitality & Retail Teams
-Training Providers

Role Specification

Line management support

  • Provide day to day support to line managers in line with agreed levels and standards required

  • Maintain up to date knowledge of the legislative compliance framework

  • Co-ordinate induction & on-boarding training for all hospitality & retail employees

Scope of Job

  • Assistance in providing Learning & Development support to Teams within Brand Experience Retail & Hospitality sites within the UK.

About the candidate:
  • Task Trainer and Group Training Certificate or equivalent qualification (essential)
  • Business Management, HRM or Hospitality Management degree (desirable)

  • In administration role or similar role – Essential
  • Has worked in a fast paced multi-cultural environment – Essential
  • Worked as a departmental trainer before or in a role with a lot of Operational training responsibility- Essential
  • Spanish or Italian language knowledge is an advantage

Personal & Technical Competencies
  • Good listener, with the ability to quickly gain rapport and trust across all levels
  • Ability to challenge management and staff where appropriate
  • Highly results focused, and with a strong attention to detail
  • Highly structured and systematic approach to delivering business solutions
  • Highly tenacious and resilient with the ability to see things through to completion in a climate of ambiguity and change
  • Excellent team player, able to develop strong relationships with colleagues and peers
  • Leads by example, and lives the company’s values
  • Has the ability to build and leverage mutually beneficial relationships and networks based on integrity and trust
  • Proactively seeks opportunities to increase value by raising standards and championing best practices
  • Proactively looks for and acts upon opportunities to create value for our business
  • Able to work on own initiative and prioritize workload effectively
  • Able to compile effective reports, highlighting risks and issues
  • Anticipates change, plans and adapts as needed to an evolving environment
  • Understands the needs of the customer—internal and external—and excels in building win/win relationships
  • Strong analytical and problem solving skills

About the Company

We are AB InBev. Committed to driving growth that leads to better living for more people, in more places.  Through brands and experiences that bring people together.  Through our dedication to brewing the best beer with the best ingredients.  And through our commitment to helping farmers, retailers, entrepreneurs and communities grow.   We are building a company to last. Not just for a decade, but for the next 100 years. Through our brands and our investment in communities, we will bring more people together, making our company an integral part of our consumers’ lives for generations to come.
Our brewing heritage dates back more than 600 years, spanning continents and generations. From our European roots at the Den Hoorn brewery in Leuven, Belgium; to the pioneering spirit of the Anheuser & Co brewery in St. Louis, US;  and  the creation of the Castle Brewery in South Africa during the Johannesburg gold rush. Now, with operations in over 50 countries, and our brands sold in over 100, we are truly a world leader, and our diverse portfolio of well over 400 beer brands includes global brands Budweiser®, Corona® and Stella Artois®.