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Opportunity Details

Operations Manager- Brand Experience ZXVentures

Posted: 2017-12-17
Italy, Roma
About the role:
At the heart of our dynamic global growth is a simple belief: nothing should come between incredibly talented people and an accelerated career.
That’s why we dream big. Why we look to the future, not the past. Why we value talent over title. And why we hire people that can be better than ourselves.
At AB InBev you’ll join a driven team that shares your desire to grow, your courage to challenge and commitment to act. In return, we’ll reward your achievements.

The opportunity is here. Make it yours!

Operations Manager- Brand Experience ZXVentures

1. Purpose of the Job 

Develop, manage and grow a series of branded pubs and bars across Italy: 
• Working with the BEX Europe team and our local craft partners to ensure that the wider BEX strategy is flawlessly executed in Italy. 
• Using local knowledge and expertise to also help shape and define the country expansion strategy. 
 • Overseeing all existing units, working closely with the Head of Operations for the local craft team to ensure that every unit is consistently operated to the highest possible standard and each one is a brand flagship in its own right. 
• Taking full responsibility for the BEX country P&L, delivering industry-leading net revenue and EBITDA returns.  

2. Business environment Main characteristics: (Challenges)

Operations: Managing of all existing sites, implementing key BEX standards and initiatives, hiring the General Managers and teams, ensuring systems and processes are in place to effectively manage the business in a safe and profitable way. Guarantee the quality of the experience in each site. Working with the BEX Europe Finance Manager to ensure that weekly and monthly financial reporting is clearly defined and submitted on time. 

Expansion: Working with the BEX Europe Expansion Manager and the local Craft Team to identify suitable site locations, support with negotiating and executing leases, managing construction and permitting, construction cost management and execution of grand opening and post-launch analysis. 

People: Working closely with the local Craft Team and the BEX Europe People Manager to build a culture of personal development and empowerment across the retail operation. Ensure that teams have opportunities for progression and that we are identifying and developing top talent across the group. 

Marketing: Work with the BEX Europe Marketing Manager and the Head of Operations for the local Craft Team to develop a cohesive marketing strategy to be implemented in each site. Ensure that each site adheres to the brand toolkit.  

Project Management: Taking steps to ensure that all key projects are delivered in a timely manner by all parties, and to the highest possible standard. 

Measurement: Track financial KPI’s of all existing sites and proactively address any performance issues. Monitor impact of promotional activity. 

 Key contacts: (internal-external) 

- Europe BEX Team 
- Global BEX Team -
 Craft Team (including Founders) 
- ZX Ventures Craft & Specialities Europe team 

- Authorities 
- Consultants 
- Media agencies 

 3. Accountabilities 

Target Revenue & EBITDA 
Ownership of BEX Financial targets within the country, driving exceptional growth for the business. Identify new revenue opportunities. Collaborate with Head of Brand Experience to set 1 year plan and 3 year plan targets.  

Delivering targeted number of openings across any given timeframe.

Operational Excellence 
Delivering outstanding results across a range of non-financial KPI’s, including but not limited to: 
 - Consumer data 
 - Customer satisfaction 
 - Health & Safety 
 - Staff turnover and stability
 - Craft beer volume

About the candidate:
4. Qualifications and Technical competencies required


Extensive hands-on, operational experience in a similar multi-site management role.
In depth knowledge of the Italian hospitality market.
Experience of working within a large corporate organization, ideally in an international role.


Fluency in oral and written English and Italian.
Exceptional verbal and numerical reasoning.
Strategic thinking capability.
Profit and Loss management.
Culturally curious & engaged.
Understanding of operational systems and processes.
Understanding of Italian licensed retail landscape and opportunities.
Project Management skills and experience.
Effective organizational skills: planning, focus, discipline.
Strong team player. 

About the Company

We are AB InBev. Committed to driving growth that leads to better living for more people, in more places.  Through brands and experiences that bring people together.  Through our dedication to brewing the best beer with the best ingredients.  And through our commitment to helping farmers, retailers, entrepreneurs and communities grow.   We are building a company to last. Not just for a decade, but for the next 100 years. Through our brands and our investment in communities, we will bring more people together, making our company an integral part of our consumers’ lives for generations to come.
Our brewing heritage dates back more than 600 years, spanning continents and generations. From our European roots at the Den Hoorn brewery in Leuven, Belgium; to the pioneering spirit of the Anheuser & Co brewery in St. Louis, US;  and  the creation of the Castle Brewery in South Africa during the Johannesburg gold rush. Now, with operations in over 50 countries, and our brands sold in over 100, we are truly a world leader, and our diverse portfolio of well over 400 beer brands includes global brands Budweiser®, Corona® and Stella Artois®.