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Opportunity Details

Order Taking Officer

Posted: 2018-01-02
Czech Republic, Prague
About the role:
At the heart of our dynamic global growth is a simple belief: nothing should come between incredibly talented people and an accelerated career.

That’s why we dream big. Why we look to the future, not the past. Why we value talent over title. And why we hire people that can be better than ourselves.

At AB InBev you’ll join a driven team that shares your desire to grow, your courage to challenge and commitment to act. In return, we’ll reward your achievements.

The opportunity is here. Make it yours!

Order Taking Officer
Purpose of the job

Treats incoming orders from AB InBev country organizations & Customers according to the order process definitions to ensure deliveries and invoicing to customer according to agreed SLA´s

Business Environment

 Main characteristics:

  • Work in a fast changing environment
  • Intensive use of different SAP (ERP and ECP) and other minor systems
  • Intensive use of different tools to receive orders: EDI, Fax, E-mail

Key dimensions:

  • KPI´s: Operational KPI defined for the process
  • Targets: Personal targets, internal and external client satisfaction, department budget
  • Support BU target achievement
  • Respect of SLA’s
Key contacts: (internal – external)
  • Customers (exceptionally)
  • CSC Agents
  • Local Back Office Employees
  • BSC Employees
  • Field Sales & Key Account Management Off Trade
  • Capture all incoming orders from customers or AB InBev country organizations by fax, email, EDI.
  • Enter orders in SAP and other systems according to the official way of working.
  • Verify completeness, availability of product, customer credit, (and pricing), verify if specific logistic rules are met. The order taker must also take into account the specifications of the Customer master data.   
  • Monitor and solve customer´s and CSC agent´s ad-hoc requests and issues as well as potential system failures that don’t require interaction with customers.
  • Archive documentation received from customers
About the candidate:
  • High school
  • Experience in working in an ERP environment preferred
  • Experience with SAP order module preferred but not necessary

Behavioral Competencies

  • Good communication skills
  • Work in a multi-cultural environment
  • Highly customer & service oriented mindset
  • Responsibility and reliability
  • Basic business sense
  • Good analytical and problem solving skills
  • Highly results focused
  • Ability to generate team cooperation
  • Ability to be flexible with position duties and scope of work
  • Ability to work on own initiative and prioritize workload effectively
  • Highest level of accuracy
  • Hands-on mentality & pro-active attitude
  • Stress-resistance
  • Positive mind-set

Technical Competencies :

  • Knowledge of SAP or other ERP applications welcomed
  • Computer skills (Outlook, Word, Excel, PowerPoint, Macro´s)

Language skills

  • Fluent in English (spoken, reading and writing)
  • Drive daily operational and conference phone-calls with native speakers.
About the Company

We are AB InBev. Committed to driving growth that leads to better living for more people, in more places.  Through brands and experiences that bring people together.  Through our dedication to brewing the best beer with the best ingredients.  And through our commitment to helping farmers, retailers, entrepreneurs and communities grow.   We are building a company to last. Not just for a decade, but for the next 100 years. Through our brands and our investment in communities, we will bring more people together, making our company an integral part of our consumers’ lives for generations to come.


Our brewing heritage dates back more than 600 years, spanning continents and generations. From our European roots at the Den Hoorn brewery in Leuven, Belgium; to the pioneering spirit of the Anheuser & Co brewery in St. Louis, US;  and  the creation of the Castle Brewery in South Africa during the Johannesburg gold rush. Now, with operations in over 50 countries, and our brands sold in over 100, we are truly a world leader, and our diverse portfolio of well over 400 beer brands includes global brands Budweiser®, Corona® and Stella Artois®.