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Opportunity Details

PTP Ticketing Specialist

Posted: 2018-02-01
Czech Republic, Prague
About the role:
At the heart of our dynamic global growth is a simple belief: nothing should come between incredibly talented people and an accelerated career.

That’s why we dream big. Why we look to the future, not the past. Why we value talent over title. And why we hire people that can be better than ourselves.

At AB InBev you’ll join a driven team that shares your desire to grow, your courage to challenge and commitment to act. In return, we’ll reward your achievements.

The opportunity is here. Make it yours!


  • The Role is in accounts payable, paying all of our suppliers (direct/indirect/others)
  • The Department handles around 250 million EUR in payables every month and deal with the WEZ (Western European) zone
  • The Team deals with queries (via Tickets) on our Salesforce platform - a tool used as the central ‘interface’/connection point with the supplier. Tickets are usually raised due to an error in the process and require thorough investigation to resolve and mitigate the issue/s in future

  • Execute both Vendor and Employee tickets on our Salesforce platform (GLASS)
  • Carry out full, end-to-end PTP resolution with scrupulous attention to detail within our 5 business day SLA
  • Receive, follow up and process speak-up tickets (escalations received from suppliers or from the local market) within 2 business days
  • Perform responsibilities in full compliance of the AB-InBev standards, policies and procedures
  • Ensure strong cooperation with key departments in the ZCC (Zone Capability Centre)
  • Process ERP workflow items
  • Perform any additional tasks upon the Team Lead request
  • Contribute to ideas and actions to the continuous improvement of processes within area of influence
  • All work is performed in accordance with targets, business needs and Service Level Agreement
  • Support strong service delivery by ensuring continuous feedback on errors and acting as back up for others in the team
  • Revision and booking of supplier related invoices and post-scan linked to tickets
  • Provide regular feedback to key stakeholders on escalations or key suppliers incl. ZCC management
  • Create and maintain a positive work environment
  • Perform routine management in place in line with Excellence Program (process documentation, 5s, visual dashboard, etc.)
  • Ensure compliance with all safety procedures and safety training requirements

Main Characteristics: Challenges
  • Manage external partners and outsourced workforce
  • Ability to work in multiple applications
  • Sustain implementation and improve agreed ways of working
  • To have full flexibility in the role assigned to meet on-going and ad-hoc business needs
  • Work in a quick changing environment
  • Ensure full flexibility within the team to meet ongoing and ad-hoc business needs
Key Dimensions:
  • Key Performance Indicators : contributes to PTP KPI’s
  • Service Level Agreement : as agreed and defined between management and client
  • Individual targets
Key Contacts:
  • Outsourced and external service providers
  • Suppliers
  • Employees
  • Relevant Business Departments
  • Procurement
  • Customers
About the candidate:

Level of educational attainment required:
  • University / College degree in Economics, Business or related field an advantage
  • 1 year relevant prior experience an advantage
  • Accounts Payable, General Accounting/Finance or Customer Support experience an advantage
  • Experience in working in a multi-national environment an advantage
  • Experience in working in a process-oriented organization an advantage
Functional / Process Competencies:
  • Good understanding of Invoice Matching processes end to end
  • Basic accounting knowledge
  • Strong analytical and problem solving skills
  • Ability to deal with stressful/complex situations
  • Capable to work on own initiative and to prioritize workload effectively
  • Ability to troubleshoot / assess a problem and promptly resolve or escalate it to the Team Lead
Technical / System Competencies:
  • User level computer skills (MS Outlook, Excel, PowerPoint, Project etc.) required
  • Relevant SAP application knowledge an advantage

Customer Relationship / Customer Service Competencies:
  • Ability to interact courteously with both internal and external stakeholders while providing a high quality of service
  • Ability to analyse customer needs through soliciting, evaluating and acting upon customer feedback
  • Ability to coordinate with other internal departments to deliver seamless service to customers
  • Strong writing and verbal communication skills
Language skills:
  • English – upper intermediate/fluent
  • German – upper intermediate/fluent
  • Additional languages are an advantage.
About the Company
We are AB InBev. Committed to driving growth that leads to better living for more people, in more places. Through brands and experiences that bring people together. Through our dedication to brewing the best beer with the best ingredients. And through our commitment to helping farmers, retailers, entrepreneurs and communities grow. We are building a company to last. Not just for a decade, but for the next 100 years. Through our brands and our investment in communities, we will bring more people together, making our company an integral part of our consumers’ lives for generations to come.

Our brewing heritage dates back more than 600 years, spanning continents and generations. From our European roots at the Den Hoorn brewery in Leuven, Belgium; to the pioneering spirit of the Anheuser & Co brewery in St. Louis, US;  and  the creation of the Castle Brewery in South Africa during the Johannesburg gold rush. Now, with operations in over 50 countries, and our brands sold in over 100, we are truly a world leader, and our diverse portfolio of well over 400 beer brands includes global brands Budweiser®, Corona® and Stella Artois®.