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Opportunity Details

Customer Quality specialist Export

Posted: 2018-02-28
Czech Republic, Prague
About the role:

At the heart of our dynamic global growth is a simple belief: nothing should come between incredibly talented people and an accelerated career.

That’s why we dream big. Why we look to the future, not the past. Why we value talent over title. And why we hire people that can be better than ourselves.

At AB InBev you’ll join a driven team that shares your desire to grow, your courage to challenge and commitment to act. In return, we’ll reward your achievements.

The opportunity is here. Make it yours!

Your Job:
Process all complaints from Export Direct and intercompany customers; follow up with complaint owners to ensure resolution is provided in quality and timely manner. Improve complaint management process, prepare root cause analysis. Coordinate and lead the activities aiming the increase of Customers Satisfaction. The position plays a key role in ensuring customer complaints are handled on time and to improve customer feedback globally.

Main Duties:
  • Receive and log all incoming complaints into internal database. Support to structural improvements (PDCA & Risk Management follow-up) & projects
  • Follow up with complaint owners on resolution to ensure resolution is provided in quality and timely manner
  • Provide regular update to customers on the status of their complaints and communicate the resolution
  • Issue credit and debit note requests, follow up on the creation and financial booking. Perform team routines and check points
  • Conduct monthly calls with selected customers to understand their satisfaction level. Keep the Process Documentation up to date
  • Coordinate the action plan preparation with Export Logistics, follow up on the resolution.  Perform other duties as requested by the Team Leader
About the candidate:

General Skills:

  • Analytical skills and attention to detail / Reliability / Punctuality
  • Interpersonal skills / Assertiveness & Communication 
  • General business sense
  • Ability to work independently and prioritize workload


  • Experience in Supply chain overall and in Logistics Transport or Warehousing
  • Experience in a logistics department or a FMCG Company will be a plus

Language Skills:

  • Fluency in English 
  • French, German, Spanish or Dutch is a plus

Education Level / Technical Skills:

  • Education level: Graduate degree
  • Technical skills: Microsoft Office (Excel, Outlook, Power Point) / SAP / System minded

About the Company

We are AB InBev.   Committed to driving growth that leads to better living for more people, in more places.  Through brands and experiences that bring people together.  Through our dedication to brewing the best beer with the best ingredients.  And through our commitment to helping farmers, retailers, entrepreneurs and communities grow.   We are building a company to last. Not just for a decade, but for the next 100 years. Through our brands and our investment in communities, we will bring more people together, making our company an integral part of our consumers’ lives for generations to come.


Our brewing heritage dates back more than 600 years, spanning continents and generations. From our European roots at the Den Hoorn brewery in Leuven, Belgium; to the pioneering spirit of the Anheuser & Co brewery in St. Louis, US;  and  the creation of the Castle Brewery in South Africa during the Johannesburg gold rush. Now, with operations in over 50 countries, and our brands sold in over 100, we are truly a world leader, and our diverse portfolio of well over 400 beer brands includes global brands Budweiser®, Corona® and Stella Artois®.