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Opportunity Details

Collections Specialist

Posted: 2018-04-03
Czech Republic, Prague
About the role:
At the heart of our dynamic global growth is a simple belief: nothing should come between incredibly talented people and an accelerated career.

That’s why we dream big. Why we look to the future, not the past. Why we value talent over title. And why we hire people that can be better than ourselves.

At AB InBev you’ll join a driven team that shares your desire to grow, your courage to challenge and commitment to act. In return, we’ll reward your achievements.

The opportunity is here. Make it yours!

Collections Specialist

Purpose of the Job

Collections Specialist is responsible for maintaining a ledger of indirect and key accounts – Collection of overdue accounts and minimizing financial risk to AB InBev.

Business environment

Main characteristics: (Challenges)
• Work in a quick changing environment
• Ensure full flexibility within the team to meet existing and future business needs

Key dimensions: 
• KPI’s : 
• Targets (personal targets), Client satisfaction, Department budget

Key contacts: (internal – external)
• Business Unit (Sales, CSC, CM) Employees
• ZCC, GCC Employees
• External Customers


• Monitor, as well as rehabilitate overdue accounts.
• Minimize the number of delinquent accounts and contain the flow to the next financial cycle.
• Resolving customer issues pertaining to delivery, pricing and bonus
• Calling customers to align payment dates (proactive and reactive) and amount to be paid.
• Perform account reconciliation as required.
• Monitoring of customers on payment plans.
• Providing copies of documentation (invoices, credit notes, account statements…) to customers and business unit contacts
• Upkeep of customer notes stored within financial system.
• Answering customer credit related questions
• Overall housekeeping on ledger 
• SLA/KPI’s associated with role.
• Maintenance of role training documentation (L5).
• Reviewing and recommending any enhancements for improving the current work flow for increasing operational efficiency.
• Perform other duties as requested by the Team Leader.
• Ensure compliance with collection principles, ZCC standards, AB InBev policies and SLAs
• Create and maintain a positive work environment
• Ensure delivery of business results by meeting or exceeding all contractual service level agreements 
• Assist in developing procedures for non-recurring transactions and events
• Ensure compliance with all safety procedures and safety training requirements
Develop People
• Initial training, internal training plan, various operating applications
Relationship Management
• Assist relationship building between the ZCC, business unit and customers
• Assist in establishing and maintaining appropriate relationships with key collection agencies
• Interface with other ZCC teams to ensure compliance with cross-team responsibilities

About the candidate:
Qualifications and Technical competencies required

• Undergraduate degree in Finance or related field or related experience

• 1 years prior related position experience required
• Experience working in a Shared Service Centre environment an advantage

Behavioural Competencies 
• Work in a multi-cultural environment 
• High level of service mindset 
• Coordinating skills
• Basic business sense
• Good analytical and problem solving skills
• Dynamic
• Results orientated 
• Ability to lead by example and demonstrate alignment to company culture

Interpersonal Expertise
• Capable of being entrusted with “confidential” information
• Ability to build productive working relationships – internally and externally 
• Ability  to communicate effectively both orally and in writing
• Ability to generate team cooperation
• Ability to be flexible with position duties and scope of work

Technical Competencies: 
• Computer skills (MS Office, Financial systems)
• Able to work on own initiative and prioritize workload effectively

Language skills 
• Fluent English and French in speaking, reading and writing

About the Company

We are AB InBev.   Committed to driving growth that leads to better living for more people, in more places.  Through brands and experiences that bring people together.  Through our dedication to brewing the best beer with the best ingredients.  And through our commitment to helping farmers, retailers, entrepreneurs and communities grow.   We are building a company to last. Not just for a decade, but for the next 100 years. Through our brands and our investment in communities, we will bring more people together, making our company an integral part of our consumers’ lives for generations to come.
Our brewing heritage dates back more than 600 years, spanning continents and generations. From our European roots at the Den Hoorn brewery in Leuven, Belgium; to the pioneering spirit of the Anheuser & Co brewery in St. Louis, US;  and  the creation of the Castle Brewery in South Africa during the Johannesburg gold rush. Now, with operations in over 50 countries, and our brands sold in over 100, we are truly a world leader, and our diverse portfolio of well over 400 beer brands includes global brands Budweiser®, Corona® and Stella Artois®.