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Opportunity Details

Order Taking Specialist EUR

Posted: 2018-04-06
Czech Republic, Prague
About the role:

At the heart of our dynamic global growth is a simple belief: nothing should come between incredibly talented people and an accelerated career.

That’s why we dream big. Why we look to the future, not the past. Why we value talent over title. And why we hire people that can be better than ourselves.

At AB InBev you’ll join a driven team that shares your desire to grow, your courage to challenge and commitment to act. In return, we’ll reward your achievements.

The opportunity is here. Make it yours!


Process incoming orders from Export Direct and Intercompany Customers according to the order process definitions to assure deliveries, invoicing and resolution of requests according to agreed SLAs/KPIs.  Be the first point of contact for the Order taking related matters in Global Export Logistics department. Enhance relationships with Customers to improve customer satisfaction. Improve correct order placement processes with customers.


  • Process all incoming orders from customers received by EDI (Electronic Data Interchange), e-Commerce (webshop) or email according to ABI procedures. Verify completeness and correctness of order: quantity, lead time, availability of product, credit limit check and delivery dates, customer specifics; verify if specific logistic rules, transport costs or sales discounts are applied to the customer.
  • Process all incoming requests from customers (Salesforce ticketing tool) in timely manner, follow up with respective departments
  • Deal with changes requested by customers and with any possible issues.
  • Cooperate with the different teams in Prague logistic center and with the team located in the Business units.
  • Perform team routines and check points
  • Keep the Process Documentation up to date
  • SLA, KPI and Excellence Program dashboard tracking support
  • Perform other duties as requested by the Team Leader
  • Develop relationship with customers, work on improving ordering processes with customers, increase electronic ordering compliance, communicate business announcements, procedure changes to customers,
  • Share responsibility with Team Leader for resolving key operational issues in the team
  • Provide trainings to new comers and support them during the onboarding period
  • Support structural improvements (PDCA & Risk Management follow-up) & projects

About the candidate:

  • Logistics understanding, especially in regards to sense of urgency and prioritization
  • Interpersonal skills / Assertiveness & Communication
  • Detail oriented / Accurate.  Flexibility and resilience.
  • Team player.
  • Good analytical and problem solving skills
  • Highly results focused
  • Ability of fast decision making
  • Logistics Experience in an ideally FMCG Company is a plus
  • Working in process-oriented organization
  • Experience with SAP is a plus.

  • Fluency in English
  • Optional: average knowledge of other Western European languages (GE, FR, SP, IT) in speaking
  • Education level: Graduate degree
  • Technical skills: Microsoft Office (Excel and Power Point) / SAP / System minded

About the Company


We are AB InBev. Committed to driving growth that leads to better living for more people, in more places. Through brands and experiences that bring people together. Through our dedication to brewing the best beer with the best ingredients. And through our commitment to helping farmers, retailers, entrepreneurs and communities grow. We are building a company to last. Not just for a decade, but for the next 100 years. Through our brands and our investment in communities, we will bring more people together, making our company an integral part of our consumers’ lives for generations to come.

Our brewing heritage dates back more than 600 years, spanning continents and generations. From our European roots at the Den Hoorn brewery in Leuven, Belgium; to the pioneering spirit of the Anheuser & Co brewery in St. Louis, US;  and the creation of the Castle Brewery in South Africa during the Johannesburg gold rush. Now, with operations in over 50 countries, and our brands sold in over 100, we are truly a world leader, and our diverse portfolio of well over 400 beer brands includes global brands Budweiser®, Corona® and Stella Artois®.