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Opportunity Details

Customer Experience Transformation Manager

Posted: 2019-02-15
Location:
Belgium, Leuven GHQ -floor 03
About the role:
At the heart of our dynamic global growth is a simple belief: nothing should come between incredibly talented people and an accelerated career.

That’s why we dream big. Why we look to the future, not the past. Why we value talent over title. And why we hire people that can be better than ourselves.

At AB InBev you’ll join a driven team that shares your desire to grow, your courage to challenge and commitment to act. In return, we’ll reward your achievements.

The opportunity is here. Make it yours!

Customer Experience Transformation Manager

JOB SUMMARY

Digital Transformation Manager will focus on improvement of Customer Experience for AB InBev B2B Clients. 

KEY RESPONSIBILITIES
  • CUSTOMER EXPERIENCE ANALYSIS
    • Analysis of current ABI Customer experience via interviews and surveys
    • Identification of Customer experience gaps and improvement opportunities 
  • BUSINESS PROCESS DESIGN
    • Definition of future End 2 End Customer journeys using design thinking method 
    • Design ABI internal capabilities (process / technology / organization / data) to support End 2 End Customer journey
    • Testing of Customer Experience design with Clients focus group
  • CUSTOMER EXPERIENCE TRANSFORMATION
    • Implementation of initiatives to improve Customer experience taking full ownership for new solution 
    • Ensure customer satisfaction with new capabilities, implementation of project as per roadmap and business case, stability of new solution
  • PROJECT PLANNING and T&M
    • Cooperation with project team members to establish and maintain integrated project roadmap
    • Planning of project activities to ensure optimal project execution and use of available resources
    • Preparation of project status update materials and report out to the transformation project team on regular basis 
  • TRANSFORMATION RISKS MANAGEMENT AND CHANGE MANAGEMENT
    • Drive risk assessment for transformation initiatives, prepare risk mitigation actions and coordinate the execution 
    • Create and implement change management plan for the respective scope in close cooperation with entire project team 
  • TRANSFORMATION STAKEHOLDER MANAGEMENT
    • Create stakeholder analysis to be taken into consideration for project implementation
    • Design governance model to provide regular project status update to stakeholders
    • Prepare customized materials to inform relevant stakeholders groups about project scope, key activities and possible project impacts

About the candidate:
THE IDEAL CANDIDATE WILL HAVE
  • University level degree in Business Administration/Economics
  • English: fluent oral and written 
  • Commercial /Sales Function experience in multi-national company
  • Project management experience 2 years + (IT-related projects will be a plus)
  • Strong presentation skills
  • Excellent analytical and problem solving skills
  • Proficient in MS Office Suite especially Advanced MS Excel and MS PowerPoint
About the Company

We are AB InBev. Committed to driving growth that leads to better living for more people, in more places. Through brands and experiences that bring people together. Through our dedication to brewing the best beer with the best ingredients.  And through our commitment to helping farmers, retailers, entrepreneurs and communities grow. We are building a company to last. Not just for a decade, but for the next 100 years. Through our brands and our investment in communities, we will bring more people together, making our company an integral part of our consumers’ lives for generations to come.

Our brewing heritage dates back more than 600 years, spanning continents and generations. From our European roots at the Den Hoorn brewery in Leuven, Belgium; to the pioneering spirit of the Anheuser & Co brewery in St. Louis, US;  and  the creation of the Castle Brewery in South Africa during the Johannesburg gold rush. Now, with operations in over 50 countries, and our brands sold in over 100, we are truly a world leader, and our diverse portfolio of well over 400 beer brands includes global brands Budweiser®, Corona® and Stella Artois®.