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Opportunity Details

Collections Officer

Posted: 2019-04-08
Czech Republic, Prague
About the role:
At the heart of our dynamic global growth is a simple belief: nothing should come between incredibly talented people and an accelerated career.

That’s why we dream big. Why we look to the future, not the past. Why we value talent over title. And why we hire people that can be better than ourselves.

At AB InBev you’ll join a driven team that shares your desire to grow, your courage to challenge and commitment to act. In return, we’ll reward your achievements.

The opportunity is here. Make it yours!

Collections Officer

Credit management senior analyst is responsible for maintaining a ledger of accounts – collection of overdue accounts – order credit check and release- minimizing financial risk to AB InBev.

Business environment

Main characteristics: (Challenges)
  • Work in a quick changing environment with strong focus on personal, team and company results
  • Ensure full flexibility in and outside the team to meet existing and future business needs
Key dimensions: 
  • Business Service Level Agreements and Key Performance Indicators
  • Targets (personal and/or shared team)
  • Client satisfaction
  • Department budget
Key contacts: (internal – external)
  • Business Unit Employees (Sales, Finance, Telesales, Logistics, etc.)
  • Stakeholders from the GCC – Global Capability Center - and ZCC – Zone Capability Center (Master data, Invoicing, Account Receivables, etc.)
  • External Customers
  • Monitor, as well as rehabilitate overdue accounts.
  • Order credit check & release management
  • Minimize the number of delinquent accounts and contain the flow to the next financial cycle.
  • Resolving customer issues pertaining to delivery, pricing and bonus
  • Contact customers to align payment dates (proactive and reactive) and amount to be paid.
  • Perform account reconciliation as required.
  • Monitoring of customers on payment plans.
  • Providing copies of documentation (invoices, credit notes, account statements…) to customers and business unit contacts
  • Upkeep of customer notes stored within financial system.
  • Answering customer credit related questions
  • Overall housekeeping on ledger 
  • SLA/KPI’s associated with role.
  • Maintenance of role training documentation (L5).
  • Reviewing and recommending any enhancements for improving the current work flow for increasing operational efficiency.
  • Perform other duties as requested by the Team Lead.
  • Ensure compliance with collection principles, ZCC standards, AB InBev policies and SLAs
  • Create, maintain and contribute to a positive work environment
  • Ensure delivery of business results by meeting or exceeding all contractual service level agreements 
  • Assist in developing procedures for non-recurring transactions and events
  • Ensure compliance with all safety procedures and safety training requirements
Develop People
  • Initial training, internal training plan, various operating applications
  • Build and update Personal Development Plan
Relationship Management
  • Assist relationship building between the ZCC, business unit and customers
  • Assist in establishing and maintaining appropriate relationships with key collection teams
  • Interface with other ZCC teams to ensure compliance with cross-team responsibilities

About the candidate:
Qualifications and Technical competencies required

  • Undergraduate degree in Finance or related field or related experience
  • 1 years prior related position experience an advantage
  • Experience working in a Shared Service Centre environment an advantage
Behavioural Competencies 
  • Work in a multi-cultural environment 
  • High level of service mind-set 
  • Coordinating skills
  • Basic business sense
  • Good analytical and problem solving skills
  • Dynamic
  • Results orientated 
  • Ability to lead by example and take ownership in results
  • Alignment to company culture
Interpersonal Expertise
  • Capable of being entrusted with “confidential” information
  • Ability to build productive working relationships – internally and externally 
  • Ability  to communicate effectively both orally and in writing
  • Ability to generate team cooperation
  • Ability to be flexible with position duties and scope of work
Technical Competencies
  • Computer skills (MS Office, SAP (ERP) and other Financial systems)
  • Able to work on own initiative and prioritize workload effectively
Language skills 
  • Fluent Dutch in speaking, reading and writing 
  • Intermediate English in speaking, reading and writing